Refund policy
Our 30-Day Crystal Promise
Your happiness matters to us. If anything goes wrong with your order, we will make it right -- no headache, no return shipping required.
Damaged or Wrong Item Received
If your crystal arrives damaged, broken, or you received the wrong product:
- Full refund OR free replacement -- your choice
- NO need to return the item -- keep it or gift it
- Just email us a photo within 7 days of delivery to support@crystalhaven.shop
Change of Mind
Not feeling the energy? We get it.
- Within 30 days of delivery, request a 50% refund -- no return needed (keep the crystal)
- This avoids expensive international return shipping that would otherwise eat your refund
Items We Cannot Refund
- Custom or personalized orders
- Mystery boxes (the surprise IS the product)
- Items reported damaged after 7 days from delivery
How to Request
Email support@crystalhaven.shop with your order number, photo of issue (if damaged), and reason for refund. We respond within 24 hours.
Why This Policy?
Returning crystals to China costs $30-60 -- more than most products. We absorb the loss because we trust you. Thank you for shopping small.ok